All download details have been emailed to the email address you ordered with. It should be in your email box in about 15 minutes. Please note, it can sometimes take up to an hour for it to arrive.

If you ordered the physical DVDs, we are processing your order right now.

Your order has been instantaneously sent to our warehouse. It will take the warehouse an approximate time frame of 1 to 3 business days to get your DVD ready and shipped out.

After it has been shipped out, it typically takes:

*Business days are Monday to Friday, excluding holidays.

Are there other questions we can answer about your order? Please contact us at [email protected] and we’ll be happy to help.

Check the Trash or Junk folder of your email program. Your email program may have flagged the email as trash, spam or junk.

No. Most of the Primer Workout warm ups will only need your body, a floor, and other common household items like chairs, etc. There are a few workouts though that may require inexpensive items like the Dumbbells, Resistance Tubing, Barbell or Pull-up, Tennis Ball, Golf Ball or Baseball, Mini Bands, Stability Ball, Bosu Ball, Massage Ball, and Foam Roller. You can purchase these items at most sporting goods store, or you can check our Exercises For Injuries Store. Even if you do not have these items, you can still do the program and get great results. This will all be covered in the program so you know exactly what to get and how to use it.

When these updates are available, you will be notified by email, so make sure you have added [email protected] and [email protected] to your email program to ensure you get access to these important updates! Click here for a quick and easy guide on how to add these emails now…

If you have an order question or other concerns, please send an email to [email protected], or call 1-888-291-2430 (toll free in the USA and Canada), or send SMS to 1-888-229-4992. We will get back to you within 1 business day.

When emailing or sending a message, please include the name and email address you used in placing your order and your order number.

Your credit card statement will show a charge from EX4INJURIE* EX4INJURIE KELOWNA BC

It might also appear as:

• EX4INJURIES.CO 8882912430 BC
• EX4INJURIE* EX4INJURIE KELOWNA
• EX4INJURIES COM KELOWNA BC
• EX4INJURIES.COM KELOWNA BC
• ex4injuries.com
• EX4INJURIE*
• EX4INJURIE* EX4INJURIE

You can look for these payment descriptors on your credit card statement to identify Exercises For Injuries transactions. See complete list of payment descriptors for Exercises For Injuries here.

At the bottom of each and every email I send you is an unsubscribe link that you can use to unsubscribe. Please note, if you unsubscribe from my emails, I won’t be able to send you updates of the program and other important information.

If you ordered the Digital Only version of the Primer Workout System, then nothing will be mailed to you. You can find all of the components and downloadable programs on this page. If you ordered the Digital + DVDs version of the Primer Workout System, then your DVDs and manuals are being shipped to you now (see chart above for timelines). Keep in mind that you do not need to wait for them to arrive to get started. The downloadable digital versions of the programs are immediately accessible on this page. Just click on the links above to get started.

If you have any concerns regarding your health, please consult with a physician prior to starting any new exercise program.

The password is case sensitive, so make sure you are entering the password as is. Better yet, copy and paste the password into the field provided.

If you have any issues with the videos, especially not being able to hear the sound of the videos, these are the things you can try:

• Try viewing them in a different web browser. The videos support these browsers: Chrome, Safari, Firefox, Opera and Internet Explorer.
• Try viewing them on your computer or laptop instead of your tablet or smartphone.
• Clean the cache of your web browsers, see if there are updates for your browser and then reboot your device.
• Empty out the trash of your computer, make sure all of the updates are done on your computer especially your web browser and video player. Then reboot your computer.
• Try downloading the “Mobile SD” version of the video to your computer and playing it on VLC media player which is a very stable and clean media player ( http://www.videolan.org/vlc/index.html )
• If you have tried all of the above, contact us at [email protected] and we will help you more.

For a Mac:

If you hear primarily out of one ear, you can make your computer play stereo audio tracks as mono audio in both the left and right headphones or speakers.

#1 – Choose Apple menu > System Preferences, click Accessibility, and then click Audio.
#2 – Select the “Play stereo audio as mono” checkbox.